Bank of America Financial Center

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Reviews

• Jon Hardy

  Dec, 08 2017
  ★ ☆ ☆ ☆ ☆
  I had an appointment with the branch manager Joel for Saturday at 9 a.m in the morning. I was at another location the Friday before that set the appointment for me where Joel was explained my situation by the Athens location for over an Hour. Joel assured me and the Athens location that he could handle my needs and outlined what I needed to bring to complete my transaction. Once I arrived, I was greeted by Joel who was checking people in as they entered. When I stated why I was there, he did not remember anything to the point I had to ask if there were to Joels that worked there. There was not. He then told me that he would be with me in a few moments, 30 minutes later a lady names Eva was available to assist me. This is where the frustration really kicked in. She would not hear me out, she kept interrupting me, and telling me " you are not listening to me". I was trying to deposit a very large check that was made out to myself and my father( which was with me), there only solution was to open a NEW account, in which I did not want to so because I already have several accounts. They are more concerned with opening new accounts to meet quotas rather than doing what is best and easiest for their clients. The kicker is that Eva had to keep going to talk to Joel for advice and he would not step in and talk to me. I have to decided to close all my accounts with BOA, which I closed one while I was there and the teller who cashed out the account was even rude. Not to mention they called the police in because as a from of I.D I gave them my concealed carry permit.

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